Frequently Asked Questions
A serviced apartment is an alternative to a hotel stay, but within a residential or aparthotel environment with added privacy and less intrusion that a hotel. Our serviced apartments are much larger than hotel rooms with the added luxury of cooking your own meals as and when you choose. Serviced apartments can be hired on a nightly basis and the rate includes cleaning, with towel and linen replacement at least once a week. All the apartments are fully furnished to a very high standard and have an extensively equipped kitchen.
The rates shown are per apartment per night and include all utilities, gas electric & water, unlimited fibre broadband, TV licence, Freeview TV or SKY TV* (where appliacable) and local taxes. Phone calls using the apartment landline are charged extra. Typically apartment rates are less expensive than an equivalent hotel room. Pay per view movies/services on SKY Box Office will be charged extra.
All of our apartments have complimentary weekly housekeeping and departure cleaning. Our team will change the bed linen, towels and dust, hoover and clean the apartment throughout. We have Covid-19 procedures in place which includes extra cleaning and approved cleaning products that kill the virus. Personal laundry can be requested at an additional cost.
A studio apartment has an open plan living and sleeping area with a fully equipped kitchen included. A one bedroom apartment has a separated bedroom, living space and kitchen.
If disabled access is provided this will be shown within the facilities section on the apartment listing.
The photos on the website are representative of apartments at the location.
Yes we can usually arrange viewings, although this can depend on occupancy of the apartments at the time. Please enquire and we can book a mutually convenient time to view.
The minimum period of booking per apartment is 2 nights, there is no maximum period for a booking, unless there is a clash with an advanced booking. We will always try and accommodate any extension of a booking.
The easiest way to book an apartment with us is to use our online booking system. Simply search for your requirements using our website enquiry system and follow the easy steps to make a booking. If there are no apartments available online, just double check with us and give us a call or email to see if we have had any cancellations.
Alternatively if you send an email via our enquiry form we will provide you with a fixed quote based on your requirements. If you wish to proceed with booking an apartment, we will create an invoice and send you a booking confirmation via email. When payment has been received you will receive a receipt of invoice and we can arrange your personal check-in.
If you are booking an apartment online using our website you will be directed to a secure payment service (PayPal). There are no fees or charges incurred for this method. Alternatively if you have made a telephone or email enquiry, we accept most credit and debit cards or you may pay by bank transfer. In the event of payment by bank transfer, we still require card details to hold against the booking for late cancellations and/or damages. A deposit of 10% will be due if booking more than 14 days in advance and all bookings must be paid for 72 hours in advance of arrival, unless otherwise agreed beforehand in writing.
Cancellation must be confirmed in writing/email with at least 72 hours notice prior to agreed arrival date/time. Refunds will not be given for non-arrivals or late cancellations. If you need to cut your stay short, we will require 72 hours notice if there are 7 days or more remaining in the rental period, if the remaining duration is less than 7 days, 24 hours notice is required. There are no charges for refunds and if we can fill the remaining days with a booking, we will credit the stay in full, minus the days that have been fulfilled.
Credit/debit card details are taken instead of a deposit and held for the duration of the booking. You will be required to provide us with credit card details prior to checking into an apartment. A 10% deposit (online only) will be required if booking more than 14 days in advance, the remaining balance will be due 3 days prior to arrival.
For stays of over four weeks, we are happy to invoice on a monthly basis. Payment is due before the period covered on the invoice.
Check in is arranged at the time of booking. We can meet and greet our guests personally and make sure they have no problems with the property and our check in times are generally scheduled within our normal office hours 09:00 – 18:00. *Late check-ins are available on request.
Alternatively, we can leave keys at the apartments on site for collection upon arrival or drop keys off to a place of work in Basingstoke. We can be flexible with check-in and arrival requests so please don’t hesitate to ask.
The standard check-out time is 11.00am. Late check-out can often be arranged – please advise if necessary and we will do our best to accomodate your request.
Pets are not allowed in the apartments.
Every apartment has a detailed contact list for out of hour’s emergencies, however we are contactable throughout the day on our office number 8am to 6pm – T: 01256 479062
If you have any other questions don’t hesitate to contact us at email@example.com or call us on 01256 479062. We look forward to hearing from you.