Serviced Apartment Booking Terms and Conditions


These booking conditions set out the basis upon which the accommodation reservations are accepted for clients (“You”, “Your party”, “Guests”) by Basingstoke Apartment Service Limited (“Us”, “We”, “Our”).


We will provide specified accommodation, or a similar standard and location to your request, to be occupied from the specified arrival date to the specified departure date at the daily rate quoted.

Maintenance of the property and all appliances/furniture will be arranged when necessary within a reasonable period, normally within 12 hours. Emergencies will be dealt with same day, normally within 2 hours of report.

The apartment will be cleaned on a weekly basis and fresh linen & towels supplied, unless stated otherwise.

Council Tax, Electric, Gas, Water, Unlimited Broadband, Variety+ SKY T.V. weekly clean and linen change and parking are included in the daily rate.


Personal effects are not covered under our insurance. Please make arrangements to cover your personal belongings.


Full payment is due on or before the arrival date and in advance, for any extension of booking. Payment can be made by Debit/Credit/Discover/Diners Club/Union Pay/AMEX card or by Direct Bank Transfer. Debit/Credit/AMEX Card payments will be processed 48-72 hours prior to the arrival date/time, bank transfers can be made on the day of check-in, but cleared funds need to be received by us prior to key hand-over. Bookings of 4 weeks or more will be invoiced on a periodic/monthly basis.


Cancellation must be confirmed in writing/email with at least 72 hours notice prior to agreed arrival date/time. Refunds will not be given for non-arrivals or late cancellations.

Extending a stay

Please note the dates booked are the dates we operate from. If you require an extension to your stay, please let us know as soon as possible so that we can guarantee your dates as the apartment could be booked out to another customer.

Telephone call/Sky Box Office charges

Telephone calls are charged separately. For longer bookings this will be a charge on a fortnightly basis.

Please note – Not all apartments have the facility for outgoing calls. All apartments have phone lines and the facility for incoming calls.

Apartments with SKY TV will have the ability to purchase pay per view movies using the SKY Box Office service. These will be charged separately once we receive the bill total from SKY TV for that apartment. Please inform us if you purchase any SKY Box Office services.


Charge card details are taken instead of a deposit and a £200 pre-authorised payment is often used to secure the booking, depending on the value. If a deposit is required we will advise you prior to booking. Deposits (if held) are refunded once the apartment has been checked on your departure.


The property must be kept in good condition and repair. Please report any breakages/damages immediately to the number provided in the apartment. We ask that you return the apartment and its contents in exactly the same condition as when you moved in and not altered in any way. If contents are damaged or misused and not reported, we reserve the right to use charge card details to repair any problems.

Number of Occupants

You are responsible for ensuring that the apartment is not occupied by more people than is stated on your Booking Confirmation email, which is set to the number of beds in the apartment. We reserve the right to refuse admittance to the apartment if we feel this condition is likely to be breached. In this case no paid funds will be returned. The apartment cannot be re-let/sublet to any other group/party without the written approval of us.

Use of Apartments

You, as the guest agree to not to use the premises, or knowingly allow it to be used, for illegal or immoral purposes and that includes the use of any illegal drugs which are or become prohibited or restricted by statute or any form of solicitation.

It is forbidden to use our apartments for parties or gatherings where occupants of neighbouring apartments might be disturbed. If, on arrival, it is felt you are intending to use the apartments for such an event you may be refused entrance. If it is discovered that you are holding such an event after arrival you will be required to leave immediately. In such circumstances, we are not obliged to provide or locate alternative accommodation. The proportion of refund is at our discretion.

Termination by Us

We have the right to terminate a booking at any time on the grounds of abuse to staff or other guests, mistreatment of the apartment or criminal activity on the part of those occupying the apartment or their guests.


Regrettably no pets of any kind are permitted under any circumstances. You are liable for any infringement of this rule by your occupiers.


We operate a NO SMOKING POLICY. Smoking is not permitted in our apartments or in the internal communal areas of the apartment blocks.


Check-in is from 14:00 on the day of arrival unless otherwise agreed.
Arrival and key collection information will be provided before the arrival date.
Should a guest wish to check in after 20:00 there will be a small charge of £25 associated with “out-of-hours” inconvenience.


Guests must depart by 11:00am on the day of departure unless otherwise agreed. If, at Basingstoke Apartment Services discretion, additional cleaning is required on departure, the cost of this cleaning will be charged as an additional cost. If an apartment is deemed unfit for occupation due to damage caused to interior décor or furnishings, the booker will be obliged to pay compensation from the card details held against the booking and possibly an additional charge for loss of revenues in addition to the costs of cleaning and repair.

Breach of terms and conditions

Should any of these Terms and Conditions be breached, guests may be asked to leave the property and incur the costs of any damages/repairs.

**By confirming a booking with Basingstoke Apartment Service Ltd you automatically agree to our booking conditions**