Privacy policy

General Information
 
Any information that is collected by the lawful basis of ‘consent’ as per the GDPR and subsequently stored by Basingstoke Apartment Service Ltd is used solely for the purpose of establishing the true identity and details of our clients and is done so knowingly by the client, with consent at the time of providing the information. Where the information/data is stored digitally, it is securely stored on our server/s by means of maintained firewalls and password protection. None of this stored data will ever be shared with 3rd parties; it is solely for the use of Basingstoke Apartment Service staff throughout the course of normal daily duties, including making reservations and sending confirmation emails/letters and/or updating customers with specific booking information, it will never be used in a marketing capacity. This includes some or all of the following information: postal or e-mail addresses, land & mobile telephone numbers, fax numbers or credit card details voluntarily supplied to us either online, verbally, by fax or by letter.

This information will specifically be needed in order for us to:

  • Accurately process and confirm any reservation requests or transactions
  • Deliver to our customers expedient confirmation of any business services requested or transacted both initially at the time of booking or subsequently in the event that there are any changes or alterations to reservation details (such as arrival dates or room changes) made either by us, the property booked or at our client/customers request
  • Facilitate delivery of any requested printed material requested such as reports or brochures
  • Provide 24 hour support to our clients/customers
     

Credit Card information


All Credit card payments made on-line by clients/customers are made through PayPal’s online payment service http://www.paypal.com/. All information provided to PayPal is on their secure server and no credit card details are made available to Basingstoke Apartment Service in any way using this method of payment.
 
Credit card information given to Basingstoke Apartment Service by other means such as by post, fax or verbally is done so voluntarily and Basingstoke Apartment Service will keep any communications made in this way or (written on paper by us if made by telephone) in a secure locked store which will only be accessible by members of Basingstoke Apartment Service staff in the normal course of their duties to fulfil our duties and in accordance with any statutory obligations. Any hard copies of credit card information and authorities will be kept only until such time that the obligations for payment are finalized for the relative and particular booking/invoice/request.
 

Accessing our Website


When you access any pages on our websites, we will not collect any personally identifiable details such as your name or e-mail address unless you have voluntarily and knowingly provided this information. We do collect information about which pages have been accessed by unique visitors for marketing purposes but this is confined to the IP number and HTTP header as well as the date and time of the request in order to provide the functionality of the online web services we offer.
 
Any information submitted via the online enquiry form will only be used to respond to the enquiry and provide information where requested. The details will never be shared or used by anyone for anything other than responding to the requested information/enquiry.
 
This document addresses the most common concerns and issues about privacy but if after reading through the information below you still have a question or concern, please e-mail enquiries@basingstokeapartmentservice.co.uk or write to:
 
Basingstoke Apartment Service Ltd
Grove House
Lutyens Close
Basingstoke
Hampshire
RG24 8AG
 
Basingstoke Apartment Service Ltd is a registered data controller under the data protection act 1998.
ICO Registration number: A8315384