Basingstoke Apartment Service Ltd

Cancellation Policy

Cancellation policy

Cancellation must be confirmed in writing/email with at least 72 hours notice prior to agreed arrival date/time. Refunds will not be given for non-arrivals or late cancellations.

If you need to cut your stay short, we will require 72 hours notice if there are 3 days or more remaining in the rental period, if the remaining duration is less than 3 days, 24 hours notice is required.

There are no charges for refunds and if we can fill the remaining days with a booking, we will credit the stay in full, minus the days that have been fulfilled.

For stays over 28 nights, cancellations received after 12pm, 7 days prior to your arrival date will be charged the first 7 nights of your booking.

Cancellation policy per length of stay:
3 - 28 night stays = 3 days notice cancellation (whilst in-house and prior to arrival)
28 - 90 night stays = 7 days notice cancellation (whilst in-house and prior to arrival)
90+ night stays = 14 days notice cancellation (whilst in-house and prior to arrival)